Overview

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

All Sales are Final.  If a candle breaks in transit to you, please send proof to service.Browngirlcandlecafe@gmail.com; all cases will be evaluated for a replacement shipment.  All requests will be reviewed within 2-5 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us proof via an email at service.Browngirlcandlecafe@gmail.com

Shipping returns

To return your product, you should mail your product to:

RETURNS / EXCHANGES

PO Box number:

797

Post Officelocation:

400 EDGMONT AVE 

CHESTER, PA 19013-9998

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Candles must be packed and secured similar to how it was received to ensure the vessel does not break or get worse. We don’t guarantee that we will receive your returned item.

Shipping Policy

We do our best to ship all orders within 3-10 business days.

Please note: all products are handmade; any delays/updates on orders will be communicated promptly.  If changes to shipping method is needed, please contact me service.Browngirlcandlecafe@gmail.com and include your order number and contact info.

Please contact us immediately at service.Browngirlcandlecafe@gmail.comwe will gladly offer a full refund if the order lost in the mail or we will reissue order with no extra fees.

Yes, we customize order please click on the custom order link and follow directions. If you have any questions please contact Browngirlcandlecafe@gmail.com

  Brown Girl Candle Care

• Keep wick centered and trimmed to ¼’’ at all times
• Burn candle within sight at all times
• Keep out of the reach of children and pets
• Never burn a candle on or near anything that can catch fire
• Remove all packaging before burning
• Place on temperature safe surface to avoid heat damage
• Keep away from drafts
• Keep wax pool free of debris
• Do not burn candles for more than 4 hours at a time
• Discontinue use when ¼’’ of wax remains
• Do not use water or any other liquid to extinguish your candle