Shipping & Delivery Policy
At Brown Girl Candle Café & Yummy Buttah, every product is handcrafted in small batches with care and intention. Please allow time for your order to be created, packaged, and prepared for shipment.
Processing Time
Orders are typically processed within 3–7 business days (excluding weekends and holidays). During high-volume periods, launches, sales, or holiday seasons, processing times may be extended.
Custom orders, event favors, and large orders may require additional processing time.
Shipping Time
Once shipped, estimated delivery times are:
- Standard Shipping: 3–7 business days
- Priority Shipping: 1–3 business days
Delivery times may vary depending on the shipping carrier, weather conditions, holidays, or other delays outside of our control.
Tracking Information
Once your order ships, you will receive a tracking number via email to monitor your delivery status.
Handmade Product Disclaimer
Because our candles and body care products are handmade, slight variations in color, design, texture, or appearance may occur. This is a natural part of handcrafted products and makes each item unique.
Heat & Weather Disclaimer
Our Yummy Buttah body butters may soften or melt during warmer temperatures while in transit. This does not affect product quality or performance.
To restore consistency, place the product in a cool area or refrigerate briefly until solid.
Incorrect Shipping Address
Please verify your shipping address before completing checkout. Brown Girl Candle Café & Yummy Buttah are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost, Missing, or Damaged Packages
If your package arrives damaged, missing, or you receive the wrong item, please contact us within 3 days of delivery with your order number and photos of the issue.
For assistance, contact:
browngirlcandlecafe@gmail.com